Medicare Tele-Sales Representative
SUMMARY: The Medicare Tele-Sales Representative is a licensed Medicare Sales agent, whose primary role is to induce enrollments and close sales activities for the individual Medicare, representing Health New England in all Medicare Tele-Communication Sales and activities.
- Acts as the primary contact, via outbound calls, for all Medicare prospects
- Sells via in-bound or out-bound calls, business reply cards, emails, phone, online click to chat, “Yes for Call Back” or other communication vehicles Medicare products, benefit choices, policies and procedures with all Medicare prospects
- Screens enrollment applications to ensure they are ready to enroll and properly transfer to telephone enrollment
- Follows up on any prospect applications submitted, where the individual is missing information and/or where Part A and Part B is not in place
- Tracks all leads in the sales tracking system (Market Prominence)
- Responds to inquiries, generating appointments for field agents, follows-up on phone leads and referrals
- Signs prospects up for community Medicare Sales Sessions and sends material as requested
- Responds to Center for Medicare and Medicaid Services secret shopper and test calls
- Welcomes new members with monthly welcome calls and provides key information on their plan benefits plan, utilization guidelines, and encourages annual routine physicals, etc.
- Serves as the primary contact for external broker inquiries about plan benefit and features, enrollment processes, sales processes, and member questions or concerns
- Conducts all sales and activities in full compliance of State and Federal regulations and requirements
Associate’s degree (bachelor’s degree preferred) in marketing, business, or a business-related field with a minimum of three in health or managed care sales, or two years of inside direct sales or telemarketing experience in a health insurance environment and/or two years of customer service experience, or an equivalent combination of education and experience. Massachusetts Health Insurance Producer license and state mandated CEU’s is required.
- Proven record of AHIP and Fraud, Waste and Abuse annual compliance
- Must have excellent oral and written communication skills
- Strong computer skills, including but not limited to MS office suite, Word, Excel, Outlook, PowerPoint
- Working knowledge of CMS Marketing & Communication Regulations
- Ability to identify, develop, and implement process improvements
- Understanding and functional knowledge of health insurance, including medical and pharmacy benefits
- Detail oriented and possess strong interpersonal skills
- Knowledge of general office procedures
- Demonstrated willingness to assist in any necessary duties to help meet department objectives
Works in a standard office-based environment; non-standard hours are a common occurrence.
Health New England